QUALITY ASSURANCE

Quality Policy and procedures

ICRIT Healthcare has a robust Quality Management System which is developed based on 8 fundamental principles are:

• Customer Focus: ICRIT HEATHCARE was formed on the premises of understanding who our customers (service users) are and what their needs are. This was crucially followed by identifying, establishing and implementing robust processes focused and geared towards satisfying our customer (service users) needs and exceed their expectations at all times.

• Leadership: ICRIT HEATHCARE Managing Director is committed to establishing unity of purpose, direction and good working environment within the organisation. Through his leadership. ICRIT HEATHCARE enjoys an environment in which all staff and employees are involved in achieving the organisational goals, strategies as well as objectives.

• Involvement of people: ICRIT HEATHCARE is fully aware of and values its workforce, for it is only when all staff and employees are fully involved, engaged and motivated that we achieve maximum benefit.

• The Process Approach: The organisation has identified its core processes (Process Flow Chart) and competent management systems. Staff are carefully deployed to ensure that we deliver our services efficiently through effectively managing organisational resources and work practices, protocols and its business activities.

• System Approach to Management: As an organisation, we have done well in identifying, understanding and managing our interrelated processes to improve effectiveness and efficiency of ICRIT HEATHCARE. This approach enables us to determine the needs and expectations of our customers. Through this we have established a robust Quality Policy, as well as Quality goals and Objectives to ensure that we have an effective process to achieve, measure and report results.

• Continual Improvement: We always aim to be pace setters and exemplary in delivering our services. As such we know that there is always room for improvement. The organisation believes that improvement is not just about correcting when there is failure, but a continuous systematic process, where we learn how to improve our services through learning curves and feedback about our service delivery.

• Factual Approach to Decision Making: We have well established and organised processes managed by competent staff. These procedures result in accurate collection of data which we then analyse appropriately to aid logical decision making. This means that our practice is informed by facts-based decisions.

• Mutually Beneficial Relationships: Thorough meeting our customer needs and exceeding their expectations, we are aware that the benefits are wide and diverse. Achieving every service user’s outcomes means elimination or minimising safeguarding incidences for e.g. the commissioning Local Authority. This in turn enhances value creation for customers and help foster partner relationships.

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